This book offers a comprehensive guide to mastering project management within the ServiceNow platform, utilizing the Waterfall method.

It begins with an overview of essential project management principles and an introduction to the ServiceNow Project Management Module, emphasizing the importance of structured approaches such as the Waterfall Method.

As you progress, you will learn to understand project demand, create demand records, evaluate and approve demands, and define project attributes while associating related tasks.

Detailed sections cover developing project plans, establishing timelines, managing resources, and defining project phases while utilizing user roles and permissions effectively.

The book covers budgeting, expense monitoring, risk management, and mitigation strategies, ensuring that you can implement tasks, communicate with team members, and track progress seamlessly.

Including techniques for generating status reports, documenting changes, and maintaining project archives, along with quality control measures and project reviews.

The final chapters focus on completing deliverables, conducting closure meetings, analyzing lessons learned, and integrating feedback into future projects, all while leveraging ServiceNow for continuous improvement.

This guide is an essential resource for project managers and stakeholders looking to elevate their project management skills and successfully execute projects within ServiceNow.